Cancellation, RETURN & EXCHANGE POLICY

• 1. ORDER CANCELLATION

  To cancel an order, log in to "My Orders" and click "CANCEL ITEMS". Once we receive your cancellation request, the order will be paused while we review it.

  1. Orders cannot be canceled once they have been shipped.
  2. Custom orders are not eligible for cancellation if placed for more than 7 business days.
  3. Once your cancellation request is approved, we will process your refund within 3 business days. There is no restocking fee for regular cancellations. However, canceling a custom order within 7 business days will incur a 50% handling fee.

• 2. ORDER RETURN

  We gladly accept return of all eligible products no later than 45 days from the original ship date. No restocking fee! Customers need to cover the return shipping fee.

  We offer three return options for you to choose from.

  Monetary Refund / Store Credit Refund / Exchange

  2.1 MONETARY REFUND

  1. We don’t charge any restocking fee! Seriously! However, please note the ROUTE shipping protection fee, donation fee and shipping fee, and any third-party fee are non-refundable.
  2. Refunds are processed within 3-5 business days after we receive your returned item. Please allow a further 7 business days for your refund to appear in your bank account before contacting us. Please note that any delays in processing your refund back to your account may be due to your financial banking institution.

  Note: Refused or automatically returned packages due to the recipient’s reason will be subject to an $80 restocking fee.

  2.2 STORE CREDIT REFUND

  1. No restocking fee is applied.
  2. Store credits are issued within 3 business days of return delivery.
  3. Store credits do not expire and can be combined with coupons and rewards.
  4. You will receive an email notification once the store credits have been issued.
     You can view these credits in your account under the "Credit Slips" section.

  2.3 WHAT ARE ELIGIBLE PRODUCTS?

  Products that:

  1. Are in the same condition as when you received them (unaltered, unworn, undamaged, free from styling products or odors).
  2. Have all original tags attached and are in their original packaging.
  3. Are returned within 45 days of the original ship date.

  2.4 WHAT ARE INELIGIBLE PRODUCTS?

  Products that:

  1. Are altered, worn, washed, or damaged.
  2. Are custom orders, clearance items, final sale items, or from the Gift Gallery.
  3. Include custom hair services (these are classified as custom orders).
  4. Are purchased at wholesale prices unless there are significant quality issues.

  Ineligible products will be returned to you at your expense.

  2.5 WHO COVERS THE RETURN SHIPPING FEE?

  Please be aware that all customers are responsible for their own shipping costs for any returns or exchanges. However, customers can purchase a discounted shipping label directly from us. If you need a discounted shipping label, please contact us and we will send you the cost and payment link.

• 3. HOW TO RETURN?

  1. Find the order you would like to return in "My Orders" after signing in.

  2. Click on "RETURN ITEMS". Please be aware that if you cannot find the “RETURN ITEMS” button, that may mean your order is ineligible for return.

  3. Fill out all the information needed for return and submit.

  4. When your return request has been approved, you will see the RMA number and the return address on the website and in the email sent to you.

  5. Return the product to the return address and update the tracking number online.

  START YOUR RETURN HERE

• 4. OREDR EXCHANGE

  1. Before your order is shipped: You can contact us to request an exchange. There is no handling fee. Our representative will confirm the exchange details before shipment, including any price difference.
  2. After you receive your order: If you’d like to exchange it for a different product, go to "My Orders", find the order you want to exchange, and click "RETURN ITEMS." Select the exchange option to proceed. There is no handling fee. Our representative will confirm the exchange details and price difference, and process it within 3 business days after receiving the return.

• 5. WHOLESALE RETURN POLICY

  1. Returns for wholesale orders are not accepted unless there are significant quality issues.
  2. Due to limited profit margins, we cannot accommodate returns for wholesale purchases.
  3. Upon receipt, please inspect your order for quality issues before making alterations (e.g., cutting the lace or dyeing the hair). Altered products cannot be returned.
  4. Issues reported beyond one week of delivery cannot be addressed.

• 6. IMPORTANT NOTICE REGARDING FRAUDULENT/FREQUENT RETURNS

  We make our return policy very friendly—no handling fee or restocking fee for returns and cancellations.

  However, if a customer is found to engage in malicious activities such as fraudulent returns, refunds, or frequent order returns and cancellations, the platform reserves the right to:

  1. Impose a service fee ranging from 30% to 80% of the order value.
  2. Cancel pending orders.
  3. Restrict future purchases, including permanently banning further orders.

  Specific actions will be determined based on actual circumstances, and the customer will be notified in advance.

UniWigs.com reserves the right at our discretion to make changes to these policies at any time. Please check this page periodically for changes. The new policy takes effect on January 27, 2025.